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Financial Conduct Authority
The Financial Conduct Authority expects any intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and, if the customer asks, the amount of that commission. The FCA has made it clear that "commission" means any financial consideration.
If you would like us to disclose any potential commission we earn:
In-line with new legislation, if you would like Industry Finance UK to disclose any potential commission please make your request to us at PO Box 6169, Newbury, RG14 9GD or by telephone: 07826 899100
About Industry Finance UK’s Services
1. Who's Products Do We Offer?
Industry Finance UK offer products and services from a range of Finance Companies with whom we have commercial agreements in place. We are a commission based organisation which means that we receive payments for business introductions. We will receive financial remuneration which may be variable or pre-set dependent on the product and the volume that we place with that organisation. The amounts that we receive may vary.
2. Which service will we provide for you?
(Question) We will advise and make recommendations for you after we have assessed your needs - (Answer) NO
(Question) You will not receive advice or a recommendation from us. We have provided you with product information enabling you to make your choice about how to proceed - (Answer) YES
3. Who Regulates Us?
Industry Finance UK, of PO Box 6169, Newbury, RG14 9GD is authorised and regulated by the Financial Conduct Authority.
4. What to do if you have a complaint
If you have a complaint about any aspect of our service, then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 07826 899100
or write to us at PO Box 6169, Newbury, RG14 9GD
If you are not happy with our final response
After we have completed our investigations and sent you our final response, if you are not satisfied with our final response you can refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address above.